At NostalGear.fr, we are committed to offering our customers a satisfying and hassle-free shopping experience. We understand that sometimes products may not entirely meet your expectations or may have defects. That is why we have put in place a simple and transparent return policy to ensure your satisfaction.

  1. General return conditions:
    • Returns are accepted within 30 days of receiving your order.
    • Returned items must be in their original condition, undamaged, and in their original packaging with all included accessories.
    • Customized or altered items cannot be returned, except in the event of a manufacturing defect.
  2. Return procedure:
    • Before returning an item, please contact our customer service at info@nostalgear.fr to obtain a return authorization.
    • Carefully pack the item in its original packaging with all included accessories.
    • Attach a copy of your clearly indicated invoice or order confirmation.
    • Send the package to the return address indicated in the instructions you will receive from our customer service.
  3. Return shipping fees:
    • Return shipping costs are the customer's responsibility, except in the event of a manufacturing defect or an error on our part in the order.
    • We recommend using a tracked shipping service to ensure the safe delivery of your return.
  4. Returns and exchanges:
    • Once we receive your return and confirm it complies with our return policy, we will process a refund for the full amount of the returned item, excluding shipping costs.
    • Refunds will be made using the original payment method as soon as possible, generally within 15 business days.
    • If you would like to exchange an item, please contact our customer service to arrange the return and the new shipment.
  5. Defective or damaged items:
    • If you receive a defective or damaged item, please contact us within 7 days of receipt to arrange a replacement or refund.
    • We may request additional photos or information to process your claim more quickly.

At NostalGear.fr, your satisfaction is our absolute priority. We are committed to quickly resolving any issue related to your order and providing you with an exceptional shopping experience. If you have any questions regarding our return policy or need assistance, please feel free to contact our customer service at any time. Thank you for your trust and continued support.